By Eunice Lawton
Physique language can account for 70% of the message humans supply out. geared toward first line administration, this publication examines uncomplicated physique language, the influence that physique language could have at paintings, and the way we have to make sure that we're giving out the fitting non-verbal messages in numerous administration occasions. functional information are supplied on tips on how to enhance communique and interplay by utilizing acceptable physique language.
- Aids self improvement, photo and the certainty of others
- Improves functionality at work
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Extra resources for Body language and the first line manager
Flipchart: Try to face the front as much as possible by standing to the side and leaning over to write on the flipchart rather than showing your back to the audience. If you know in advance what you are going to write or draw, pencil it in lightly, so that you can follow this on the day with the marker pen and ensure it is neat, level and well spaced. If you are using it to record ideas from the audience then lightly draw some lines in pencil to help ensure your writing stays level, as it is very easy to start sloping upwards or downwards.
This is often used in certain professions where it is used to convey a superior position or knowledge in relation to the other person, for example, the teacher/student or the doctor/patient. The steepled hands are usually raised while they are talking and lowered while they are listening. Palm gripping behind the back is a confident position. This is a sign they are not afraid of anything as it leaves their front exposed and vulnerable to attack. By adopting this position you can appear confident and in control.
You can test this out by asking people questions to which you know the answers. You can then be fairly certain of the meaning of such eye movements. There are some people who may operate the other way around, just as some people are left-handed, so it is better to check before making assumptions. Voice We use our voice to give expression to our words in an effort to provide greater clarity to our communication. The written 23 Body Language and the First Line Manager word does not have this facility, and this is why misunderstandings can occur when we use letters or e-mails as our chosen method of communicating.